Complaints

If you have a complaint about the way your enquiry has been handled you should contact the Director-General of the Imperial War Museum, Robert Crawford, at:
Imperial War Museum
Lambeth Road 
London SE1 6HZ

stating the date of your enquiry and the department and member of staff who dealt with it.  If possible, you should also enclose copies of any correspondence.

Complaints will be forwarded to the appropriate Head of Department, Division or Branch. 
The Director-General will always deal with appeals against decisions to withhold information under the Freedom of Information Act.

You will receive a response to your complaint within 10 working days.