What you can expect from the UK National Inventory of War Memorials

The UK National Inventory of War Memorials answers all enquiries, whether sent by post, fax, email and telephone or given in person.
 
The Freedom of Information Act 2000 and Environmental Information Regulations 2004 establish a general right of access to information held by public bodies such as the Museum, subject to certain exemptions.  Your enquiry should be in writing (by post, fax or email) for it to be covered by the Freedom of Information Act, so it is best to write if you want to know something specific about the Museum’s operation or policies.   For further information on Freedom of Information click upload/pdf/IWMPublicationSchemev3.pdf  NB: General research enquiries are not covered by either the Freedom of Information Act or the Environmental Information Regulations

The Museum will answer enquiries as soon as possible and within 20 working days.

Some more complicated enquiries may take longer.  You will be kept informed if this is the case.
Every effort will be taken to ensure that your enquiry is answered as fully as possible.  However, the Museum is not able to give a full answer to enquiries requiring a great deal of research.  In these cases, you will be sent as much information as possible, together with advice on visiting the Museum to carry out further research in person.

Sometimes, the UK National Inventory of War Memorials may not hold the information required.  In these cases, contact details of alternative institutions that may be of assistance will be given if known.

Some information held by the UK National Inventory of War Memorials may not be released to the public as it affects issues such as Imperial War Museum and UK National Inventory of War Memorials security and individual privacy. The UK National Inventory of War Memorials will always explain clearly the reasons for withholding such information should it be requested as part of an enquiry.  The UK National Inventory of War Memorials will also give details of who to appeal to should you wish to do so.